How to Handle Difficult People

"The ability to stand up to and confront and handle whatever comes the way of the organization depends utterly on the ability of the individuals of the organization to stand up to, confront and handle what comes the individual's way.. — L. Ron Hubbard"

"THE SUCCESS OF ANY EVENT IS DIRECTLY PROPORTIONAL TO THE TIMELY PREPARATION.. — L. Ron Hubbard"

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"The first thing you must remember when dealing with difficult people is that it is highly unlikely that they are going to change. So, we must accept them as they are. We are not always the most likeable people to be around either, so others must accept us with our human weaknessess too."

"Keep in mind that you cannot change these people too. They are who they are and you have to accept that. Not like them, mind you, but accept them nonetheless."

"One of the most effective ways to deal with a difficult person is to "kill them with kindness." This means that no matter what they do to you, or say to you, you smile and keep cool. You speak to them in a calm, cool voice. Try this technique and it will amaze you how it boggles their minds every time as they don't know what to think of you. They simply cannot understand how you can be so calm and unaffected by their bad attitude."

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